An order confirmation is sent to the email address entered during checkout. A separate shipping confirmation with tracking information will follow once your package has been prepared for its journey.

If you do not see your confirmation, please check your junk or spam folder. If it still hasn’t arrived, please contact us so we can confirm that your order was received and verify the email address attached to it.

Please contact us as soon as possible. Because our small team often begins preparing orders shortly after they are placed, we cannot guarantee that an order can be changed or cancelled once processing has begun.

Once a package has entered the carrier’s possession, we are no longer able to alter or redirect it.

Contact us immediately if you notice an error in your shipping address. We will gladly correct it if the order has not yet been packed or transferred to the carrier.

Customers are responsible for reviewing their address carefully during checkout. Once an order has shipped, we may be unable to recover or redirect it.

Some pieces are restocked regularly, while others are produced in limited quantities or gathered only once. When available, use the restock notification option on the product page to be notified if a piece returns.

You may also contact us if you would like to know whether we expect to receive more.

Of course. If you have a question about a material, size, intended use or any other product detail, please contact us before ordering. We would much rather help you choose thoughtfully than have you receive something that is not right for you.

We’re based in Winona, Minnesota, where every order is carefully packed and shipped from our studio and warehouse. While our collection is gathered from makers near and far, we currently ship only to addresses within the United States and are unable to accept orders shipping to international destinations, with the exception of APO/FPO addresses.

Complimentary standard shipping is available on orders of $100 or more shipping within the contiguous United States. The qualifying total is calculated after discounts and before applicable taxes.

Shipping charges for orders below the threshold and for destinations outside the contiguous United States are calculated during checkout.

Most orders are thoughtfully packed and transferred to the carrier within two business days. Business days are Monday through Friday, excluding holidays.

Processing may take slightly longer during holidays, seasonal releases or periods of unusually high order volume.

Standard ground delivery generally takes approximately 5–12 business days after your package leaves our studio. This is an estimate rather than a guaranteed delivery window.

Weather, carrier error or interruptions, remote destinations and seasonal volume can all affect transit time.

Tracking information is sent by email once your shipping label has been created. Please allow a short period for the carrier to receive the package and display its first scan.

Carrier tracking may occasionally take 24–48 hours to update.

Carrier delays and missed scans sometimes occur even when a package is still moving through the network. If your tracking has not updated for several days or the estimated delivery date has passed, contact us and we will help investigate.

While we cannot control a package once it is in the carrier’s possession, we will never leave you to navigate a delivery problem alone.

Please check around the delivery location, with other household members and, when appropriate, with nearby neighbors. Carriers sometimes mark packages delivered shortly before they physically arrive.

If the package still cannot be located, contact the carrier and let us know. We will help determine the appropriate next steps.

Eligible items may be returned within 30 days of delivery. Please contact us for authorization before sending anything back.

Returned merchandise must be unused, unwashed and in its original condition, with any tags and original packaging intact. Items returned without authorization or outside the return period may not be accepted. Our full policy can be viewed here.

Not always - it depends on how your original order was shipped.

If your order originally shipped free, you’ll be responsible for the return shipping cost. We can provide a prepaid label and will let you know the cost when your return is approved.

If you paid for shipping at checkout, we will provide a return label at no additional charge. Please note that the shipping fee from your original order is nonrefundable.

If your order arrived damaged or incorrect, please contact us within 14 days of delivery so our team can review the issue and determine the appropriate resolution.

For reasons of hygiene, product integrity, and safety the following products are final sale and cannot be returned:

• Bath, body, skincare, or personal care products
• Teas, foods, spices, tinctures, elixirs, or wellness supplements
• Gift Cards
• Sale, Second Sale and other final-sale merchandise

Additional exclusions may be noted on individual product pages.

Because many of our pieces are gathered in small quantities, we cannot guarantee that a replacement will remain available. Contact us before returning your item and we will help determine whether an exchange, replacement or return is possible.

Please contact us within 14 days of delivery. Include your order number, a description of the problem and clear photographs of the item, its packaging and the shipping box.

Please retain all packaging until we have responded, as the carrier may require it when a damage claim is submitted. When an item has arrived damaged, defective or incorrect, we will work with you to make it right.

Once an authorized return has been received and inspected, we will notify you when the refund has been processed. Refunds are issued to the original form of payment.

Depending on your bank or card provider, it may take several additional business days for the credit to appear in your account.

Yes. Enter the recipient’s address as the shipping address during checkout. If you would like us to include a short gift message, add it to your order notes or contact us promptly after ordering. We will do our best to accommodate the request before your package is prepared.

Yes, a gift recipient may contact us to request an eligible return within the return period. Please provide the purchaser’s name, email address or order number if available.

Refunds are ordinarily returned to the original form of payment. Contact us before sending the gift back and we will explain the options available for that particular order.

Yes. Dear Juniper gift cards are delivered electronically and may be used toward eligible purchases from our online shop. Gift cards are not redeemable for cash and are nonreturnable.

We will always prepare your order as promptly and carefully as possible, but carrier delivery estimates are not guarantees. Especially during holidays and periods of severe weather, packages may take longer than expected to arrive.

We recommend ordering early whenever a gift is needed by a particular date.

Many of our pieces are handmade, hand-finished or created from natural materials. Variations in grain, glaze, tone, texture, shape and finish are part of their character and are not ordinarily considered defects.

We carefully photograph and describe our products, but screen settings and natural variation may result in subtle differences in color or appearance.

We gather work from independent makers, artisan workshops and thoughtful producers in the United States and around the world. Country of origin and maker information are included in individual product descriptions whenever available.

If you need more information about a particular piece, please contact us before ordering.

We consider the usefulness, materials, longevity and beauty of each piece, along with the people and traditions behind its making. We are drawn to goods that can become part of daily life rather than pass quickly through it.

No object is without impact, and we do not claim perfection. Our intention is to choose more carefully, share what we know and continue learning as better information and possibilities become available.

I am probably not supposed to. This has never stopped me.

Some pieces make their way from the shop into my own home, where they become part of the everyday - used at the table, beside the sink, in the garden or at the close of day. The ones that continue to prove themselves, beautiful and useful in equal measure, earn a place in our Founder’s Favorites collection.

These are more than pieces I admire. They are the tried-and-true objects I use in my own life and return to again and again.

Not more for the sake of more. We believe there is still a place for objects made thoughtfully, chosen carefully and kept in use - the linen cloth that softens with every washing, the wooden spoon shaped slowly to the hand, the cup reached for each morning.

We gather things we hope will become part of a life rather than pass briefly through it.

Care instructions are included on individual product pages whenever special handling is required. Because natural and handmade materials may respond differently to water, heat, sunlight or cleaning products, please follow the guidance provided for your particular piece.

If you are uncertain, contact us before cleaning or treating the item.

We understand how disappointing it is when a piece you’ve enjoyed breaks or no longer looks as it once did.

If an item arrives damaged, incorrect or appears defective when received, please contact us within 14 days of delivery so we can review the issue. Once a piece has been used, however, breakage or changes caused by ordinary wear, accidents, drops, improper handling or care, environmental exposure or the natural aging of materials are not eligible for a refund or complimentary replacement.

Our products are chosen to be used and loved, but their longevity will naturally vary with the material, frequency of use and how they are cared for. Natural and handmade pieces may also develop patina, tonal shifts and other signs of age. Please follow any care instructions provided, and contact us before cleaning or treating a piece if you are uncertain.

Dear Juniper does not currently offer wholesale accounts. Our collection is available for purchase through our online shop.

Yes. We offer a trade discount to qualifying interior designers and design professionals. To apply, please contact us with your business details and a current sales tax exemption certificate. Once approved, we’ll provide a discount that may be used on future orders.

We do not currently offer a general discount code. From time to time, we may share special offers directly through our website or emails to our subscribers; any valid promotion and its terms will always be communicated by Dear Juniper.

Dear Juniper is a small, family-run shop offering thoughtfully gathered goods for the home, body and spirit. Our collections bring together useful objects, botanical preparations, enduring materials and the work of independent makers.

We seek pieces that bring beauty and meaning to everyday life while reflecting a deeper relationship with craft, community and the living earth.

Yes. Dear Juniper is the new name of the small, family-run shop formerly known as Cultiverre. While our name has changed, the people behind the shop, our values and our commitment to thoughtful curation remain the same. If you knew us as Cultiverre, you have found the right place.

Yes. We retain the records from orders placed under our former name and are happy to help with questions about a Cultiverre purchase or gift If you have the original order number, purchaser’s name or email address, please include it when contacting us.

If you have an older gift card or store credit issued by Cultiverre, contact us before placing your order and we will help determine the best way to use it.

On paper, very little. In a life, quite a lot.

One tends the home, one makes room for reflection and one belongs to the old practice of caring for the body with plants. Dear Juniper gathers across categories because a rooted life is not lived in categories. It is made from the many small objects and rituals that help us care for our homes, ourselves and the living world around us.